Overview

Learn how vendor management works in SuprSend, how to connect SMS, email, push, and chat providers, and how to route multi-channel notifications via one API.

You can use SuprSend to send multi-channel notifications with a single API. You just have to add your vendor details on SuprSend vendor page and your communication channel will be active.

SuprSend has done integration with multiple vendors in each communication category.

If you want us to add a new provider to this list, please let us know by writing us at [e-mail].

Add vendor details based on workspaces

You may have different vendor accounts for staging and for production. Hence, we have given an option to add vendors based on your workspaces. Make sure that you add vendor details for each workspace, else communications will fail to deliver.

Add vendors based on communication category

In some of the communication categories like email and sms. We have given an option to add vendors based on communication category. At SuprSend, we have defined 3 types of communication categories: System, Transactional and Promotional. You can read more about these categories here.

You can add different vendors for these categories, or have different accounts from the same vendor, depending on your need.

Sandbox mode

You don’t have to add your vendor details in Sandbox workspace. For ease of testing, we have integrated SuprSend’s vendor accounts in Sandbox workspace.

Channel limits in Sandbox

To prevent accidental spam, Email, SMS, and WhatsApp notifications in Sandbox can only be delivered to verified channels. You can set up to 5 verified channels per channel type:

• Email: Up to 5 email addresses
• SMS: Up to 5 phone numbers
• WhatsApp: Up to 5 phone numbers
• Slack, Teams, Inbox, and Push: Unrestricted

Reach out to us if you need to raise the limit.

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